Frequently Asked Questions

You get lifetime access to purchased on-demand courses, including any updates we publish. Live or blended formats include recorded replays when applicable.

If you’re new to wrenching, begin with Beginner modules like Safety Checks and Flat Fixing. Comfortable with cable brakes and indexing? Try Intermediate courses. Advanced content assumes familiarity with torque specs, hydraulic service, or suspension tuning.

No. We specify a minimal, safe tool list per course. As you progress, we highlight optional pro tools that speed up work or improve accuracy, plus calibration tips.

Yes. Completing all required tasks and checkouts within a course unlocks a digital certificate you can share. It recognizes your learning; it is not a license.

If a course isn’t a fit, request a refund within 14 days of purchase and before consuming more than 25% of the content. We’ll review promptly and respond within two business days.

Yes. Discussion boards are open for all learners. Live sessions include Q&A time, and we publish clarifications for tricky edge cases and rare bike standards.

We offer dedicated e-bike diagnostics, connector care, and battery safety modules. You’ll learn safe handling practices and how to document service findings.

Most learners set aside 2–4 hours weekly. We design lessons that fit into busy schedules and include checkpoints so you can pause and resume without losing context.

We review core modules quarterly and publish incremental improvements monthly. When standards change, we add transition notes and alternative procedures.